If you encounter problems accessing content or subscription services, it may be useful to clean up your login session, which may have been stored in your browser (Safari, Firefox, Chrome, Internet Explorer, ...). Here's how to do it:

  1. Go to your personal area
  2. From the user menu in the top right-hand corner, on the dark grey bar, click on "Log out"
  3. Open the page with the message inviting you to subscribe
  4. Click on "Login"
  5. Perform the login procedure
  6. Your session should now be cleared (for confirmation, note the presence of the grey service bar at the top)